IMCB Report a Concern

Terms of Use

By submitting a concern to the International Matchmaking Compliance Board (IMCB), you acknowledge and agree to the following:

1. Scope of IMCB Review

IMCB reviews eligible concerns relating to ethical standards, professional conduct, and compliance practices involving companies participating in IMCB programs.

IMCB may review concerns involving:

• IMCB Accredited Companies
• Companies currently participating in the IMCB Accreditation Program
• IMCB Pledge Signatories, when the concern relates to an alleged violation of the IMCB Professional Matchmakers' Code of Conduct

A company that is only listed in the IMCB Directory is not subject to IMCB oversight solely because it appears in the directory.

IMCB does not review:

• Personal or relationship outcomes, including breakups, lack of chemistry, rejection, or unsuccessful introductions
• General dissatisfaction with introductions that met the agreed service criteria
• Refund requests that are not connected to an alleged ethical, contractual, or professional standards issue
• Criminal allegations, immediate safety concerns, or requests for legal adjudication, damages, or other remedies requiring action by law enforcement, a court, or a government authority
• Services outside the scope of professional matchmaking
• Concerns involving companies that are only listed in the IMCB Directory and do not otherwise participate in an IMCB program

A complete description of IMCB's review process and exclusions is available on the IMCB Report a Concern page and is incorporated into these Terms of Use.

2. Administrative Review Fee

An administrative review fee of $150 USD applies to eligible concerns involving IMCB Accredited Companies.

Before the administrative review fee is charged, IMCB will verify the company's IMCB status and conduct a preliminary eligibility review.

The administrative review fee is non-refundable and covers:

• Secure intake and file creation
• Verification of the company's IMCB status
• Initial eligibility and compliance review
• Assessment of appropriate next steps

Payment of the administrative review fee does not guarantee that IMCB will investigate the matter, refer it for alternative dispute resolution, take accreditation-related action, or reach any particular outcome.

If a concern involves a company participating in another IMCB program, any applicable fee will be disclosed before the concern proceeds.

3. Independent Alternative Dispute Resolution

Where appropriate, IMCB may recommend or refer eligible matters to an independent alternative dispute resolution provider.

Participation in mediation, arbitration, or another alternative dispute resolution process is subject to:

• Applicable law
• Any applicable agreement between the parties
• The willingness of the parties to participate where participation is voluntary
• Acceptance of the matter by the independent provider

IMCB does not act as the mediator, arbitrator, legal representative, court, or decision-maker in any independent alternative dispute resolution proceeding.

Any fees charged by an independent provider are separate from IMCB's administrative review fee and are the responsibility of the participating parties unless otherwise required by law or agreed in writing.

4. Review Process and Possible Outcomes

Submitting a concern does not guarantee that IMCB will:

• Accept the matter for review
• Conduct a formal investigation
• Recommend mediation or arbitration
• Take accreditation, compliance, or disciplinary action
• Obtain a refund or other remedy for the submitting party
• Reach any specific outcome

IMCB may decline, close, or dismiss a concern that falls outside its published scope, lacks sufficient supporting information, or involves a company that is not subject to IMCB oversight.

Where appropriate, IMCB may:

• Request additional information from the submitting party
• Request a response or supporting documentation from the participating company
• Conduct an eligibility or compliance review
• Consider the information during an accreditation review
• Issue a non-binding ethical or compliance advisory
• Encourage the parties to pursue a voluntary resolution
• Refer an eligible matter to an independent alternative dispute resolution provider

All parties may be given a reasonable opportunity to provide relevant information before IMCB determines the appropriate next step.

5. Confidentiality and Information Sharing

IMCB will make reasonable efforts to protect the confidentiality of information submitted through the Report a Concern process.

Information may be shared when reasonably necessary to:

• Assess eligibility and review the concern
• Communicate with the participating company
• Request statements, records, or supporting information
• Conduct an accreditation or compliance review
• Facilitate an approved alternative dispute resolution process
• Comply with applicable law, legal process, regulatory obligations, or court orders
• Protect the safety, rights, or legitimate interests of IMCB or others

Submitting a concern does not guarantee anonymity. The nature of the concern may make it necessary to disclose the submitting party's identity or portions of the submitted information to the company or other relevant parties.

IMCB will handle personal information in accordance with its Privacy Policy and applicable data-protection requirements.

6. IMCB Professional Matchmakers' Code of Conduct

IMCB Accredited Companies are subject to the IMCB Professional Matchmakers' Code of Conduct and applicable accreditation requirements.

IMCB Pledge Signatories have voluntarily committed to uphold the Code, subject to the terms of the IMCB Pledge Program.

Companies participating in the accreditation process may be required to address relevant information as part of the accreditation review.

Information submitted through the Report a Concern process may be considered during:

• Accreditation reviews
• Ongoing compliance monitoring
• Renewal reviews
• Remediation processes
• Other IMCB oversight procedures

Submission of a concern does not establish that a violation occurred.

7. Accuracy of Information

The submitting party is responsible for providing information that is accurate, complete, and not knowingly false or misleading.

IMCB may request documents or other information supporting the concern, including:

• Client agreements
• Payment records
• Emails or messages
• Screenshots
• Marketing materials
• Policies
• Other relevant records

Knowingly providing false, misleading, altered, or fabricated information may result in the concern being closed and may affect the submitting party's eligibility to participate in future IMCB processes.

8. No Legal Advice or Representation

IMCB is a private, independent self-regulatory organization.

IMCB is not a law firm and does not provide:

• Legal advice
• Legal representation
• Legal protection
• Court judgments
• Binding determinations of legal liability
• Awards of damages
• Government enforcement

Nothing in the Report a Concern process creates an attorney-client relationship, fiduciary relationship, agency relationship, or professional advisory relationship.

Submitting a concern does not prevent either party from pursuing any legal rights or remedies available under applicable law.

Parties should consult a qualified legal professional regarding legal rights, deadlines, claims, or remedies in their jurisdiction.

9. No Suspension of Legal Deadlines

Submitting a concern to IMCB does not pause, extend, or suspend any:

• Statute of limitations
• Contractual deadline
• Regulatory reporting deadline
• Court deadline
• Chargeback deadline
• Consumer-protection filing period
• Other legal or procedural time limit

The submitting party remains responsible for protecting any legal rights and meeting all applicable deadlines.

10. Limitation of Liability

IMCB's role is limited to receiving, screening, reviewing, and processing eligible concerns in accordance with its published standards and procedures.

To the maximum extent permitted by applicable law, IMCB and its officers, directors, employees, advisors, volunteers, contractors, and affiliates will not be liable for indirect, incidental, consequential, exemplary, punitive, or special damages arising from or relating to:

• The submission of a concern
• IMCB's acceptance, rejection, closure, or review of a concern
• Communications with the participating company
• A referral to an independent provider
• The conduct or outcome of mediation, arbitration, or another third-party process
• Any accreditation, compliance, suspension, or disciplinary decision
• Any action or inaction by a company, individual, authority, or independent provider

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

IMCB does not guarantee that every concern will be reviewed, investigated, resolved, or referred.

11. Changes to the Process

IMCB may update its concern-review procedures, fees, eligibility requirements, policies, or Terms of Use from time to time.

The version in effect on the date a concern is submitted will generally apply to that submission, subject to applicable law and any procedural changes reasonably required for fairness, safety, security, or compliance.

12. Submission Agreement

By submitting this form, you confirm that:

• The information you provide is true and accurate to the best of your knowledge.
• You understand that IMCB may request additional information or supporting documentation.
• You understand that IMCB may decline or close concerns that fall outside its published scope.
• You understand that a company's inclusion in the IMCB Directory does not, by itself, place that company under IMCB oversight.
• You understand that any applicable administrative review fee is non-refundable, except where otherwise required by law.
• You understand that submitting a concern does not guarantee an investigation, mediation, arbitration, refund, accreditation action, disciplinary action, or any specific outcome.
• You understand that submitting a concern does not suspend any legal, contractual, regulatory, or procedural deadline.
• You authorize IMCB to use and share submitted information as reasonably necessary to evaluate and process the concern in accordance with these Terms and IMCB's Privacy Policy.
• You have read, understood, and agree to these Terms of Use.

I acknowledge and agree to the IMCB Report a Concern Terms of Use.